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L2/L3 Technical Support Engineer
About The Position
We are seeking a highly skilled and motivated L2/L3 Technical Support Engineer with strong analytical thinking, deep technical abilities, and a passion for solving complex challenges.
In this role, you’ll take ownership of advanced technical incidents, perform deep-dive troubleshooting, develop automations, and work closely with cross-functional teams to ensure stability, reliability, and an outstanding support experience.
Beyond your technical strengths, we’re looking for someone who brings strong communication, teamwork, and a proactive mindset — someone who thrives in dynamic environments and enjoys bringing clarity and structure where others see complexity.
Key Responsibilities
● Investigate, diagnose, and resolve L2/L3 technical incidents and service requests
● Perform root-cause analysis and implement long-term corrective actions
● Write SQL queries for data extraction, validation, and troubleshooting
● Develop automation scripts (Python, Bash, etc.) to streamline workflows
● Support cloud operations across Azure and AWS environments
● Collaborate with Development, DevOps, and Product teams to deliver scalable solutions
● Document solutions, share knowledge, and contribute to continuous improvement
Requirements
● Proven experience in technical support, system administration, or L2/L3 engineering
● Strong SQL abilities and deep troubleshooting skills
● Hands-on experience with cloud technologies (Azure / AWS)
● Scripting experience (Python, Bash) for automation
● Solid Linux, networking, and system monitoring fundamentals
● Clear communicator with the ability to simplify complex topics
Nice to Have
● ITIL familiarity
● Experience with CI/CD, Git, automation frameworks
● Ticketing systems (Jira, ServiceNow)
● Experience in AML/KYC or financial environment
Apply for this position
WHY Comsec
Join our family and become a part
of our global success
?
Therefore, we invest time in the recruitment and selection process in order to locate talented and skilled individuals.
